Service online
Online service is a convenient method of interaction with customers. Quite often, assistance is not required for the master to leave the place. Sometimes a client only needs advice, for example, what to click or what settings to choose. In this case it is more convenient to talk with him on the phone, but not always there is such an opportunity. Due to the congestion of the communication centers, the client needs to spend time getting through and solving the trivial matter, which, naturally, does not give him pleasure. Therefore it is very convenient to use the online service, which allows you to always be in touch with customers and quickly solve various minor problems that do not require the presence of specialists. The main condition for the coordinated work of the service center is the operative information exchange, which can be ensured when using the SoftERP system. This approach makes it possible to put customer service to a whole new level and quickly manipulate any information used in the work. Therefore, we can say that the SoftERP system is the most optimal solution to the problem of ensuring full interaction between the company's divisions, including service centers.
