SMS notifications
SMS notifications are inexpensive and very convenient method of interaction with customers. In most cases, a telephone or an e-mail is used for communication. But this is not always effective. Quite often, customers, having ordered the goods, begin to immediately check the status of the order, wanting to make sure that he entered the processing. To avoid such calls and to relieve employees it is enough to send an SMS with information about the status of the order. In the same way, customers can be informed from the waiting list about the arrival of goods to the warehouse. SMS notifications can send any information, from information about the status of the order, to congratulations on a personal or professional holiday of the client. In this case, buyers always receive sufficient attention on behalf of your company, which reflects the increase in the level of trust and loyalty. The SoftERP system allows to establish such a connection between the company and the client without much difficulty. SMS messages are sent in automatic mode and contain the text of the template letter. Templates can be added and changed if necessary, and the entire history of correspondence with the client is stored in a common database.
