Back call
Callback is a call center service that allows you to contact the customer on his abandoned application or in the event that at the time of the customer's call all operators were busy and he was unable to solve his problem. Quite often, call processing centers are overloaded with information, and then customers can not reach the operator. In these cases, a feedback service is provided, when the operator himself calls back to the client and answers all questions of interest to him. This is quite convenient, because such an approach allows us to rationally distribute the information flow and not overload the center system. But in order to realize a callback service, a centralized call management system and a common information base with structured data are needed. That's why the SoftERP system is optimally suited to support the work of call centers, which is a new software solution that allows to automate the most labor-intensive processes. More details about the capabilities of SoftERP can always be obtained from our specialists who provide the most detailed advice to our customers who are interested in this issue.
