Creation of algorithms for dialogue between operators and the subscriber
The construction of algorithms for dialogue between operators and the subscriber is carried out using the graphical editor of algorithms. It is not difficult to work with it, because with the development of this module, the specialists paid special attention to the user interface and made it as convenient and intuitive as possible, which makes it possible for employees to use it with minimal knowledge of programming. The built-in editor makes it possible to develop various dialog algorithms using operator web-forms from html format documents or external applications. Also this module of the SoftERP system includes the use of operator forms for communication with the client via e-mail, sms alerts and other means of communication. There are running counters according to the algorithm, the function of switching calls to internal or external communication, as well as to another operator. There is a dialog box, which displays information about the status of queues, the workload of operators and the availability of tasks. The construction of algorithms for dialogue between operators and the subscriber enables effective interaction with customers with a minimum of time lost.
