Outgoing Call System
The system of outgoing calls is necessary to optimize the functionality of all units, the call center. Its capabilities include distribution of calls according to priorities among operators, viewing customer data with alternative communication options, managing outgoing calls in real time, entering calls for outgoing calls and the results of calls to a common database, automatic mass calling of customers and initiating a call to automatic mode, depending on the specific event. Also this module of the SoftERP system has various other functions that make it possible to simplify the work of the call center as much as possible and optimize the interaction of its units. This approach is aimed at improving the work with customers and reducing the fact that it is impossible to connect or exceed the waiting limit. The system of outgoing calls is an opportunity to effectively perform a number of tasks in an automatic mode, which positively affects the quality of the work of employees. Automation of certain tasks allows us to establish prompt customer service and increase the company's competitiveness.
