Call Center Statistics
Statistics of the call center is a necessary and very user-friendly module that allows you to obtain statistical data on the operation of the center in real time. Based on the analysis of statistics, in most cases, further plans for the development of the company are being drawn up and priority directions are determined, and the statistics of the call center is a fairly important component of the general statistical data on the enterprise. Receive timely reporting allows the system SoftERP, in which the ability to generate different reports depending on the specified parameters. At the same time, reporting is compiled on the basis of ready-made templates, which greatly simplifies the processing and analysis of documentation. Also this module allows receiving information about incoming and outgoing calls with the ability to view it using different filters and transferring data from a common information database to other media or to other databases. Separately it is worth noting such a function of the module as the search for records of telephone conversations of operators with customers on certain parameters and the ability to import files, which greatly facilitates their processing in the analysis.
